What happens to your belongings
This is the question families actually ask, and it deserves a straight answer rather than a slogan.
What you keep
You take out whatever you want to keep first, in your own time. No deadline for that part comes from us. If you have not decided about something yet, it stays where it is.
Papers and photographs
Identity documents, deeds, insurance and bank correspondence, pension letters, letters, albums and loose photographs are set aside as they are found and handed back to you. They are not read for interest and they do not leave with the rest.
Things with a life left in them
Furniture, tools, china, books, instruments, a workshop’s contents, the occasional piece of jewellery in a drawer nobody had opened. Where something can be used again it comes out whole and it goes on being used. That is why an offer can credit you for part of what is in the building.
Things nobody can use
A mattress that has spent a winter in a damp cellar, chipboard that comes apart as it is lifted, thirty years of paperwork nobody is allowed to keep. This is the part of a house that costs money to be rid of, and it is why the second line on the offer exists.
Things the law decides for us
Paint and solvents, batteries, fridges, electronics, and anything containing asbestos leave under rules we do not get to interpret. Asbestos in particular means stopping, not working around it.
Anything you have not clearly written off
Where it is unclear whether something should go, it is set aside and shown to you. Where there is doubt the answer is to ask. That costs a few minutes, and the alternative cannot be undone.
What we will not do is decide on your behalf that something was worthless, or leave you to work out afterwards what left the house.
The visit is the only route to a fixed price
It costs nothing, it commits you to nothing, and the written offer follows within 48 hours. Bring whoever you want to have in the room.